Refund Policy

REFUND & CANCELLATION POLICY

At Designs On The Go, we are committed to delivering high-quality creative work and excellent service. Because our work is custom and time is invested from the moment a project begins, please review our policy carefully before engaging our services.

Custom Design & Creative Services

All design work — including but not limited to logos, branding, website design, graphics, and marketing materials — is custom created for each client. Due to the nature of custom work, we do not offer refunds once a project has begun. If you are unhappy with the direction of your project, please reach out to us as soon as possible at info@designsonthego.com. We will make every reasonable effort to work with you to find a solution.

Deposits & Project Agreements

Deposits paid to reserve your project start date are non-refundable. Remaining balances are due according to the terms outlined in your service agreement or invoice.

Cancellations

If you need to cancel a project after work has begun, you will be responsible for payment for all work completed up to the date of cancellation. Any unused portion of a prepaid package or retainer may be applied as a credit toward future services at our discretion.

Monthly Retainer Plans

Monthly plans (social media management, Shopify maintenance, email marketing, etc.) require written notice of cancellation before the next billing cycle. Cancellations made after billing has processed for the current month will not be refunded for that month’s services.

Revisions

Revision rounds are included as specified in your service agreement. Requests beyond the included revisions will be quoted separately and are not grounds for a refund.

Original Design Files

Original, native, and source design files remain the exclusive property of Designs On The Go and are not transferable or available for purchase under any circumstances. Final export files provided to the client do not include working or source files.

Print & Physical Products

If you have ordered printed materials through Designs On The Go and your order arrives damaged or with a production error on our part, please contact us within 5 business days of delivery at info@designsonthego.com with photos and we will work to make it right.

Questions?

We believe in open communication — if something isn’t working for you, reach out before it becomes a bigger issue. We’d always rather find a solution than lose a client. Contact us at info@designsonthego.com or visit designsonthego.com.